FORUMS DOWN DURING HOST CHANGE

[kindgreenbuds]

the company that was hosting our site (and forums) has just cancelled our account without any explanation. The site is back up, but a lot of the messages and some accounts from the forums have been lost. Pretty much, everything from April is gone ;(

I will post more info on this terrible hosting company (mocha host) in the coming days.

For now, we have switched over to FatCow Hosting.

[kindgreenbuds]

Unfortunately, we lost all of the posts and user accounts from last couple of months. Our old hosting company just deleted our files, and the last backup was over a month ago. I will be redoing forum categories to the way they were before the move.

If you're one of the people who's account was lost, please re-signup (you can use the same username as before).

[kindgreenbuds]

btw, here's how it went down..

fromMochaSupport <support@mochasupport.com>
tokindgreenbuds@gmail.com

Dear Client,


Your hosting account has been investigated by our administrators due to
excessive load/high resource utilization which includes high CPU utilization and memory consumption.

We have determined that based on the excessive resource utilization your
account is not a good fit for our shared hosting environment. The pages in
questions are:

http://www.kindgreenbuds.com


If you are unable to fix this problem we can offer you alternative solution:

1)Obtaining a dedicated server which comes with free migration and free setup the server pricing for which you can obtain at http://www.mochahost.com/linux_dedicated_cloud.php

Please respond within 24 hours. If we do not hear back from you within 24
hours your account might be suspended to avoid further server performance degradation.

We do appreciate your prompt response and cooperation.

Please let us know if we can be in further assistance.

Sincerely,

MochaSupport Team
2880 Zanker Rd #203,
San Jose, CA 95134
http://www.MochaHost.com
support@mochasupport.com

--------------

fromKGB 420 <kindgreenbuds@gmail.com>
tosupport@mochasupport.com

Hello,

I am not sure why this is a problem, when you offer unlimited bandwith with this account. The amount of resources used is a result of regular website use, as there is nothing illegal or out of norm taking place.

You are asking me "to fix this problem", yet you have not pointed out what "the problem" is. Your email stated that you investigated this issue, but does not say what the results of your investigation are. What "problem" am I expected to fix ? Are you saying that the "problem" is my site having too many visitors ? If that's the case, then what is the meaning of "unlimited bandwith and storage" you offer with your hosting plan ?

----------------------

fromMochaSupport <support@mochasupport.com>
tokindgreenbuds@gmail.com

The actual problem is the high CPU and memory resource utilization which overloads our shared server. Your account is simply not a good fit for a shared account which has nothing to do with our offer of unlimited bandwidth or space.